

We take consumer privacy and security seriously, and we continually review our security processes to guard against constant and evolving threats posed by fraudsters." Speaking to The Register, Experian reiterated the points made to Krebs, adding that its "data and analytical capabilities verify identity elements across multiple data sources and are not visible to the consumer. In a statement to Krebs, Experian said the pair's experiences were isolated incidents, and said that typically "once an Experian account is created, if someone attempts to create a second Experian account, our systems will notify the original email on file," and that the company goes "beyond reliance on personally identifiable information (PII) or a consumer's ability to answer knowledge-based authentication questions to access our systems."
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He wrote that John, a software engineer in Salt Lake City, and Arthur, a musician in Boston, both found their accounts had been hijacked, though they eventually were able to regain control of their profiles. Experian's policies appear to have diluted the effectiveness of these measures, he noted. Krebs recommends that customers of all three major credit bureaus put a security freeze on their files, and to at least try to make it difficult for thieves to silently hijack accounts and steal identities, such as by enabling multi-factor authentication. Also, I could see no option in my account to enable multi-factor authentication for all logins." "While Experian's system did ask for a mobile number when I signed up a second time, at no time did that number receive a notification from Experian. "To be clear, Experian does have a business unit that sells one-time password services to businesses," he wrote. I could see no option in my account to enable multi-factor authentication for all logins

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He wrote that even though Experian at times asks users to enter a multi-factor authentication code sent via SMS sent to a cellphone number on file when logging in, "there does not appear to be any option to enable this on all login" attempts.
